Refund policy

At The Olio Store, we stand behind the quality of our products and want our customers to be completely satisfied. If for any reason you are not happy with your purchase, you may return it for a refund within 14 days of the original purchase date.

To initiate a refund, please contact our customer service team at support@theoliostore.co.za. We will provide you with a return shipping label and instructions for sending the item back to us. Shipping fees will be refunded only in the case of defective or damaged products.

Please note that all products must be returned in their original condition, including all packaging and accessories. We reserve the right to refuse a refund if the product is not in its original condition. Refunds will be issued to the original method of payment.

Non-returnable items:

- Gift cards - Downloadable software products - Some health and personal care items

Sale items

- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to support@theoliostore.co.za and your item will be collected by our courier. An additional courier collection fee will need to be paid via EFT into our account. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.